Client Stories

Client Stories

The Banker and the Country Star: Jake Owen’s Unexpected Lifelong Friendship

Becky McIllwain isn’t a music producer, she’s a banker. That didn't stop her from helping change Jake Owen’s life.


“I can’t say it enough. The people are super responsive, always pleasant to deal with and make us feel like we’re their most important client. Any need I’ve come up with, they’ve had a plan and a way to meet it. I can always get them on the phone immediately, and they’re looking to help. Pinnacle is the perfect bank partner.”

Bartley Burnette

Jack Ward & Sons Plumbing in Nashville, TN


Last Wishes and a Lifelong Relationship

Lakeshia Grippon was shocked when a client revealed he had weeks to live. And the relationship that developed afterward surprised everyone.


“Keely kept us on track and made sure all our i’s were dotted and t’s were crossed. If it hadn’t been for her, I’m not sure we would have seen it through. She was willing to go to bat for us when other banks wouldn’t.”

Stephen Apking

Hexagon Brewing in Knoxville, TN


“Super banker to the rescue.”

Reopening this shuttered Navy shipyard was a massive project with thousands of jobs at stake. Working with their “super banker,” a group of Charleston business leaders pulled off what no one thought was possible.


“Jimmy is an aggressive problem solver who works hard to meet needs. I am always confident that if there is a solution, he will find it.”

David Bowers, Jr.

Chattanooga, TN


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