One of the things you'll notice very quickly at Pinnacle is that we've worked hard to create a culture where client service really means something. For us, it's more than smiling and being friendly when you walk in. Below are just a few ways we have gotten rid of the irritants people tell us they experience at other institutions.
Experienced professionals. We recruit and retain proven talent. Our advisors average more than 20 years of experience. This ensures we are not turning our clients over to trainees.
No turnover of trusted advisors. We have an annual retention rate of approximately 90 percent since inception, far above the industry average of less than 60 percent.
No arbitrary cut-off times for deposits. No more rushing to the bank to get your deposit in by 2 p.m. You can make a deposit any time our offices are open and have the funds posted to your account the same day. And with our Remote Deposit service you can make your deposit from your desk.
Real people answering the phones. You won't get the never-ending "press 1 now" options from an automated system when you call our offices. Our associates pick up ready to help.
Active and proactive. We can't promise we'll never make a mistake. We do promise to be vigilant about finding, reporting and fixing problems.
For more information on the Pinnacle difference, check out our About Us section.