Lost or Stolen Debit Card

Lost or Stolen Debit Card

Call immediately.

NashvilleKnoxville
615.744.3700 865.766.3190

These numbers are available 24 hours per day, 7 days per week. You will be connected to a live person who will be able to help you immediately.

During business hours: Pinnacle associates will turn off your card, determine any unauthorized transactions and order you a replacement.

After business hours: Follow the instructions on the automated system to have your card deactivated. Please call us back during business hours so we can determine any unauthorized transactions and order you a replacement.

Did you lose any additional information?

If all you lost was your debit card, we can replace your card. However, if your personal information – such as social security number – was also lost, you may need to take additional steps to protect yourself. See our online library of resources on how to protect yourself from fraud.

Learning Center

Learning Center

Free resources on important financial topics.

GO
Calculators

Calculators

Free calculators to help you plan.

GO
Community

Community

Learn how Pinnacle supports our communities.

GO