Lost or Stolen Debit Card
Call 800.264.3613 immediately.
These numbers are available 24 hours per day, 7 days per week. You will be connected to a live person who will be able to help you immediately.
During business hours: Pinnacle associates will turn off your card, determine any unauthorized transactions and order you a replacement.
After business hours: Follow the instructions on the automated system to have your card deactivated. Please call us back during business hours so we can determine any unauthorized transactions and order you a replacement.
Did you lose any additional information?
If all you lost was your debit card, we can replace your card. However, if your personal information – such as social security number – was also lost, you may need to take additional steps to protect yourself. See our online library of resources on how to protect yourself from fraud.