Lost or Stolen Debit Card

Lost or Stolen Debit Card

Immediately call 800.264.3613 if you opened your account in Tennessee.

This number is available 24 hours per day, 7 days per week. You will be connected to a live person who will be able to turn off your card, determine any unauthorized transactions and order you a replacement.

If you opened your account in the Carolinas or Virginia, please call 844.860.0110 immediately to report your card lost or stolen.

Did you lose any additional information?

If all you lost was your debit card, we can replace your card. However, if your personal information – such as Social Security number – was also lost, you may need to take additional steps to protect yourself. See our online library of resources on how to protect yourself from fraud.

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