Existing Borrowers

Existing Borrowers

Contact Information:

Toll Free number: 800-264-3613

There are several ways to make your mortgage payment:

  • You can sign up for auto-pay so that your loan is paid automatically each month
  • For more control, you can make payments due each month at: pnfp.statementmanagement.com
  • You can mail your payment to Pinnacle Bank P.O. Box 292487 Nashville TN 37229-2487
  • You may drop off your payment at any of our physical office locations

Please note that payments received after 5 p.m. will be processed the next business day.

General Correspondence:

You can direct general correspondence to Pinnacle Bank, Attn: Loan Operations, P.O. Box 1148, Thomasville, NC 27361 or by phone (Loan Operations) at 615-494-9657. You can also send an email to loanoperations@pnfp.com.

Notice of Error and Information Request:

If you have a request for information or believe there is an error with your mortgage loan, please write to us at:

Pinnacle Bank
Attn: Loan Operations
P.O. Box 1148
Thomasville, NC 27361

Please include the following information in your written notice or request:

  • Your name
  • Current contact information
  • Loan account number
  • Specific details of the request or error

You must submit your request in writing to the address above. You will receive an acknowledgement within 5 business days of receipt. Within 30 business days, we will provide the information, resolve the error, or provide further details.


  • Current Accounts: To inquire about a current loan, contact 800-264-3613 or Pinnacle Anytime 866-755-5428 or stop by any local office
  • Customer Service: If you need to check your loan balance, set up an auto draft from your checking account, verify receipt of payments, get information on a loan you just closed or a loan that was transferred, or get general information, contact us at 800-264-2613
  • Payoffs or VOMs: To request a payoff statement or obtain a VOM, contact: Loan Operations 615-494-9657 or via email at specializedloanteam@pnfp.com. If you are an attorney, title company or closing agent, please register with confirmation.com
  • Escrow Analysis: To request information about your escrow account or to inquire about a recent analysis that was sent to you, contact: Loan Operations 615-494-9657 or via email at specializedloanteam@pnfp.com
  • Hazard Insurance: To inquire about hazard, fire, flood insurance, cancellations, reinstatements or premiums, contact: Loan Operations 615-494-9657 or via email at insurance@pnfp.com. Our mortgagee clause should read: Pinnacle Bank P.O. Box 331678, Murfreesboro, TN 37133
  • Private Mortgage or FHA Insurance: To inquire about this type of insurance or requirements for cancellation of PMI only, contact: Loan Operations 615-494-9657 or via email at: insurance@pnfp.com
  • Property Taxes: To inquire about the payment of property taxes, reassessments, delinquencies or special assessments, contact: Loan Operations 615-494-9657 specializedloanteam@pnfp.com
  • Releases/Satisfactions/Escrow Refunds on Paid Off Loans: To check the status of a release or escrow refund after you have paid off your loan, contact: Loan Operations 615-494-9657 or specializedloanteam@pnfp.com
  • Bankruptcy Department: To inquire about a loan in bankruptcy, contact: Kim Davis 615-690-4072 or Tom Fox 615-744-3733 or by email at kim.davis@pnfp.com or tom.fox@pnfp.com
  • Collections Department: To inquire about a loan that is past due, contact our Collections Department at 615-907-5580 or 844-359-7340, or by email at collections@pnfp.com
  • Delinquent Accounts due for more than 1 payment: If you are delinquent in your payments, contact: Cassandra Davenport 901-261-1917 or via email at cassandra.davenport@pnfp.com
  • Foreclosure Department: To inquire about a loan in foreclosure or to ask about an REO property, contact: Cassandra Davenport 901-261-1917  or via email at cassandra.davenport@pnfp.com
  • Loss Mitigation Department: If you have a delinquent loan and have a workout plan in process, contact: Cassandra Davenport 901-261-1917 or via email at cassandra.davenport@pnfp.com

Notice: Please be advised that debt collections are a normal part of our business. Pursuant to the Fair Debt Collection Practices Act, you are advised that we may be attempting to collect a debt from you and any information obtained from you will be used for that purpose.