Existing Borrowers

Existing Borrowers

Contact Information:

Toll Free number: 800.264.3613

There are several ways to make your mortgage payment:

  • You can sign up for auto-pay so that your loan is paid automatically each month
  • For more control, you can make payments due each month at: pnfp.statementmanagement.com
  • You can mail your payment to Pinnacle Bank P.O. Box 292487 Nashville TN 37229-2487
  • You may drop off your payment at any of our physical office locations

Please note that payments received after 5 p.m. will be processed the next business day.

Consumer Complaints, Inquiries, & any other correspondence:

You can direct any complaints or inquiries or general correspondence to Pinnacle Bank Attn: Loan Operations Mortgage, 214 W College Street, Murfreesboro, TN 37130 or by phone Loan Operations 615-494-9657. You can also send an email to [email protected]. You will receive an acknowledgement within 5 days of receipt. Within 30 days, any corrective action will be made and notification will be sent to you.

Departments:

Notice: Please be advised that debt collections are a normal part of our business. Pursuant to the Fair Debt Collection Practices Act, you are advised that we may be attempting to collect a debt from you and any information obtained from you will be used for that purpose.

Reorder Checks

Reorder Checks

Time to restock your checks?

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Lost/Stolen Debit Card

Lost/Stolen Debit Card

Missing something? We can help.

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Titans Checking

Titans Checking

Real checking for real fans.

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Learning Center

Learning Center

Free resources on important financial topics.

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