Secure Communications from Pinnacle

Caller ID spoofing scams are on the rise, and we want to help ensure you are taking the right precautions. Even if you phone shows the call is coming from Pinnacle, it could be a scammer on the other end. That's why we want to remind you of some very important facts on how we communicate with you.

Pinnacle relies on the following channels to communicate with our clients:

• U.S. Mail – Examples: account statements, letters and notifications.
• Email – Examples: Pinnacle’s monthly eNewsletter, timely notices about office closures or changes to your service. All emails will come from an "@pnfp.com" email address.
• Phone – Examples: confirming recent debit card purchases as part of our fraud monitoring activities.

However, Pinnacle will never contact you outside our offices and ask you to provide sensitive information about yourself or your account.

This includes your Social Security number, address, online banking password or other confidential information. If someone claiming to be a Pinnacle representative contacts you by phone, by mail or by email and requests sensitive information, hang up or delete the message immediately. Then, contact Pinnacle using a trusted phone number from our website or a printed directory to verify the request.

“Phishing” is unfortunately a common scheme where fraudsters contact you and attempt to coerce you to divulge information or visit a fraudulent website. Learn more about how to detect and thwart phishing attacks in this article.