Fraud and Security Fraud and Security

Tips on Reporting Fraud

Back to Tips on Reporting Fraud

Report a Lost or Stolen Debit/Credit Card

Call 800.264.3613 immediately. This number is available 24 hours per day, 7 days per week. You will be connected to a live person who will be able to turn off your card, determine any unauthorized transactions and order you a replacement.

Did you lose any additional information?

If all you lost was your debit card, we can replace your card. However, if your personal information – such as Social Security number – was also lost, you may need to take additional steps to protect yourself. See our online library of resources on how to protect yourself from fraud.


Protecting your Privacy

Federal law gives consumers the right to limit some of how your personal information is shared. See how Pinnacle protects your personal data.

Stop Email Fraud

Pinnacle developed a list of the Super Six questions you can ask yourself to help determine the legitimacy of any email.

Trusteer Rapport

Trusteer Rapport will not be supported in Tennessee after Dec. 31, 2018. Instructions for uninstalling the software are available here.