Pandemic Response and Resources

Pandemic Response and Resources

Banking in a Pandemic

As a Pinnacle client and neighbor, you can depend on us in your time of need. During this pandemic, our No. 1 priority is keeping our clients and associates safe. Balanced with that is making our offices and associates accessible so you can continue to conduct your essential banking business.

Like you, we’re eager to get back to “business as usual.” We prefer to meet face to face, shake hands and share a cup of coffee or a meal together. It will likely be quite some time before we can do that.

What hasn’t changed is our people. You can still expect a personal experience. You might not be able to see it, but we’re smiling beneath our masks.

On this page, you’ll find the latest updates on Pinnacle’s response to the COVID pandemic and how we’re working to make sure you can still work with us in this time of limited personal contact.

Here are the ways you can stay connected with the Pinnacle team. More details on each topic are available using the tabs above or by clicking the links below.

Offices

Drive Thru
All Pinnacle offices have closed their lobbies and are offering service through the drive thru. Most of your daily transactions can be handled this way, including deposits and withdrawals, loan payments and even some complex business and personal transactions. See the types of business we can conduct through the drive thru.

For offices without a drive thru, appointments are available for business that must be conducted face-to-face. You may also consider calling the office or your financial advisor in advance to see if there's another way to serve your needs. If your needs can be served through a drive-thru, another Pinnacle office nearby can serve you best. See which offices do not have a drive thru and the nearby offices that can serve you from your car.

Appointments
We can meet you inside our office with an appointment. We ask that you reserve this for business that can only be done in person, like closing a loan, opening an account and other needs. You can schedule an appointment by calling the office nearest you. When you go, our associates will take all proper precautions to keep you and them safe. That includes wearing masks, maintaining social distance and frequently washing hands. Learn how to make an appointment and what to expect.

Temporary Closures
Keeping clients and associates safe includes keeping them away from potential exposure to COVID-19. Closure is a last resort. It’s an inconvenience but sometimes necessary to keep us safe.

If we suspect an office has been exposed, we will close it until it has been thoroughly cleaned and deemed safe to reopen. In most cases that may be just a few days. In others, it could be longer. We may also need to temporarily close an office because associates are unable to come into work for pandemic-related reasons.

When temporary closures happen, we will notify the clients who bank most often at that office and post signs on all doors and at the drive thru. We maintain a list of offices that are closed online.

Digital and Remote Banking

Online & Mobile Banking
Whether online or on a mobile device, much of your banking business can be done remotely, which is particularly important during this time of social distancing.

For information on meeting your personal banking needs online like deposits, transfers, bill payments and more, visit PNFP.com/OLB.

For information on meeting your business banking needs online like deposits payments, wires, ACH and more, visit PNFP.com/BusinessOLB.

Call Us
As always, we commit to answer the phone when our clients call. Simply contact your office or your advisor. There is a lot we can do over the phone and via email. Visit PNFP.com/Locations to find the phone number of an office near you.

In addition, Pinnacle’s Client Service Centers are staffed 24/7 and ready to help with everyday banking needs and any other questions you have.

Tennessee & Atlanta
800-264-3613

Carolinas & Virginia
800-262-7175

Our Pinnacle Anytime automated system is available by calling 866-755-5428.

Drive Thru Banking

While our lobbies are closed, our drive thrus are open. Associates inside are taking a number of precautions to keep everyone safe, even without direct physical contact. They wear masks, keep their workstations clean and frequently wash or sanitize their hands.

Much of your day-to-day banking business can be done through the drive thru, like:

  • Deposits
  • Withdrawals
  • Loan Payments
  • Some document signing

If you plan to use the drive thru, look for signs in the parking lot directing you where to go. They may direct you to a special lane if you are conducting a commercial or other complex transaction.

We realize asking more clients to use the drive thru means wait times may be a little longer. Thank you for your patience and understanding. Before you visit, consider whether your needs can be served online or with our mobile app, like deposits from your phone or remote deposits for your business. If you have an especially complicated transaction, consider making an appointment in the lobby to save yourself time and keep our drive thru lines moving.

For offices without a drive thru, you can make an appointment in the lobby. Before you do that, consider if another drive thru nearby could serve you better and more quickly. You may also consider calling the office or your financial advisor in advance to see if there's another way to serve your needs.

Here is a list of Pinnacle offices without a drive thru and the closest offices that have one.

  • Nashville 10th Ave South
    111 10th Ave. South, Suite 300
    Nashville, TN 37203
    (615) 744-2867
    • Nearest office with a drive thru:
      Nashville West End
      2300 West End Ave.
      Nashville, TN 37203
      (615) 690-4000

  • Nashville Capitol View
    425 11th Avenue North
    Nashville, TN 37203
    (615) 744-5170
    • Nearest office with a drive thru:
      Nashville West End
      2300 West End Ave.
      Nashville, TN 37203
      (615) 690-4000

  • Nashville Symphony Place
    150 3rd Avenue South
    Nashville, TN 37201
    (615) 744-3705
    • Nearest office with a drive thru:
      Nashville West End
      2300 West End Ave.
      Nashville, TN 37203
      (615) 690-4000

  • Oak Ridge
    231 Jackson Square
    Oak Ridge, TN 37830
    (865) 481-7800
    • This is our only office in Oak Ridge. You can visit the Knoxville office below or call the Oak Ridge office for an appointment.
    • Nearest office with a drive thru:
      Knoxville Northshore
      1111 Northshore Dr.
      Knoxville, TN 37919

  • Chattanooga Broad St.
    801 Broad St.
    Chattanooga, TN 37402
    (423) 386-2400
    • Nearest drive thru:
      1350 Broad Street
      Chattanooga, TN 37402
  • Hilton Head
    1000 William Hilton Pkwy, F4
    Hilton Head, SC 29928
    (843) 842-3232
    • This is our only office in Hilton Head. Call for an appointment.

  • Lynchburg
    1610-B Graves Mill Road
    Lynchburg, VA 24502
    (434) 333-7091
    • This is our only office in Lynchburg. Call for an appointment.

  • Roanoke Campbell Ave
    202 Campbell Ave. SE
    Roanoke, VA 24013
    (540) 769-8577
    • Nearest office with a drive thru:
      Roanoke McClanahan St
      110 McClanahan St. SW
      Roanoke, VA 24014
      (540) 344-6334

Temporary Closures

From time to time, we may need to temporarily close an office due to a potential exposure to COVID-19 or inadequate staffing related to the pandemic. When this happens, we will notify the clients who most frequently use this office and post signs on all doors and at the drive thru.

While closed, offices will be thoroughly cleaned and reopened only when it is deemed safe to do so.

The following offices are temporarily closed until further notice. We have included nearby offices that can serve you in the interim. You can find more offices in your area at PNFP.com/Locations. If you need to access your safe deposit box, we can make an appointment for after the office reopens.

  • Central North Carolina
    • Burlington
      The next closest offices are:
      • Greensboro Irving Park
        2201 North Elm Street
        Greensboro, NC 27408
        (336) 323-3020
      • Chapel Hill Farrington
        5925 Farrington Road
        Chapel Hill, NC 27517
        (919) 945-7800
         
      • Asheboro East Dixie
        854 East Dixie Drive
        Asheboro, NC 27203
        (336) 625-0415
  • Upstate South Carolina
    • Spartanburg (closing 9/21)
      The next closest office is:
      • Greenville Pelham
        3900 Pelham Road
        Greenville, SC 29615
        (864) 315-1041

Appointments

Sometimes you just need to sit down face to face with someone to conduct your business. If you need to schedule an essential meeting, call your financial advisor or your nearest location.

Visit PNFP.com/Locations to find the phone number for your office.

We want to limit in-person visits to the most essential business that cannot be done remotely or at the drive thru. Those include:

  • Loan closings
  • Account openings (some of these can be handled online or by phone)
  • Especially large transactions or change orders
  • Notary services
  • Safe deposit box access
  • Mutually agreed upon meetings with your financial advisor

What to Expect When You Visit Our Office
You should know that things will look and feel a little different. We’ve done what we can to preserve the open and welcoming feeling we like to provide, balanced with some simple, common-sense safety precautions.

Before you visit, we kindly ask you to consider these questions.

Within the last 14 days, have you had:

  • a fever, cough or shortness of breath?
  • close contact with anyone who has a positive COVID-19 test?
  • close contact with anyone who has symptoms of COVID-19?

If so, please do not visit us in person or at our drive thru. If you are caring for someone in a high-risk group, please consider using our drive thru instead of an in-person appointment.

We’ll have a few new rules in the office that we’ll all follow as best we can. We ask for your cooperation in sticking to them.

  • We wear masks, and we ask that you do too.
    We wear them every day and will require you to wear one before you enter. If you don’t have a mask, we can give you one.

    We may ask you to briefly lower your mask:
    • When you enter, so we can identify you (this is a bank, after all)
    • For a brief moment during your transaction so we can know it’s really you
  • We’ll all keep at least 6 feet of distance and have plexiglass between us.
    Keeping a safe distance of at least six feet is one of the best preventative measures that we can take. We’ll have markings on the floor to help. You’ll also see plexiglass shields at most or all desks. They’re a good barrier to keep germs from spreading during normal conversation, and we’ll clean them often.
  • We’ll limit the number of clients allowed inside at the same time.
    To make sure we can keep up with social distancing, we’ll limit the number of clients we allow inside at any one time.
  • Keep your hands clean.
    This is the tried and true way to prevent the spread of disease—better than masks, social distancing and almost anything else. We’ll have hand sanitizer stations available in every office. We use them and ask that you do too.

Remote Banking

Things are changing daily, and your needs can’t wait. Though we’re all adjusting to do business a little differently, Pinnacle will always be here to help make it easier. Here are a few of the ways you can continue to do business.

  • Online & Mobile Banking
    • Whether online or on a mobile device, much of your banking business can be done remotely, which is particularly important during this time of social distancing.
    • For information on meeting your personal banking needs online like deposits, transfers, bill payments and more, visit PNFP.com/OLB.
    • For information on meeting your business banking needs online like deposits payments, wires, ACH and more, visit PNFP.com/BusinessOLB.
  • Call Us
    • As always, we commit to answer the phone when our clients call. Simply contact your office or your advisor. There is a lot we can do over the phone and via email. Visit PNFP.com/Locations to find the phone number of an office near you.

      In addition, Pinnacle’s Client Service Centers are staffed 24/7 and ready to help with everyday banking needs and any other questions you have.
      • Tennessee – 800-264-3613
      • Carolinas  Virginia – 800-262-7175
      • Our Pinnacle Anytime automated system is available by calling 866-755-5428.

And here are a few of the ways you can stay informed about what’s happening at Pinnacle.

  • Website
    • PNFP.com/Update - We’ll keep you informed should we need to modify the way we deliver our services.
  • Client Service Center
    • Our Client Service Centers that you rely on for support are in two locations, one in Tennessee and one in North Carolina. We expect no interruption in our telephone banking service, and they will always have the latest updates. 
  • Signage
    • If we decide to modify operations further, we will post signs on the doors and drive-thru windows of affected offices.

Effective Advice

The COVID-19 pandemic has thrown nearly everyone's personal and business finances into uncertain territory. We have been collecting advice and guidance from experienced Pinnacle financial advisors on topics like stimulus checks, pandemic scams, small business recovery, mortgages and more. We also have a series of video webinars on the Pinnacle YouTube channel to help you get through these unprecedented times.

Articles

Steps We're Taking

We are most concerned for the health and well being of our associates and clients and are working hard to keep our offices safe. Here are a few ways we’re protecting you.

  • Proactive Policies
    • Our generous paid-time off policies and guidance for associates ensure that they stay home if they are sick, at risk due to travel or have been exposed to illness.
    • We are restricting non-essential associate business travel to help prevent exposure.
    • We are prepared for many associates to work from home as needed so we can continue supporting critical services like wires, ACH and more even if they can’t come into an office.
  • Preparation
    • Nearly all offices have moved to a drive-thru only model to protect clients and associates. Urgent in-person meetings are available by appointment. 
    • Our offices are prepared with supplies they need, including hand sanitizer, disinfectant and gloves.
    • Our janitorial partners will continue daily cleaning services and will augment them with additional disinfectant for high-touch surfaces.
    • Should it be necessary, we have a cleaning service on standby for deep cleaning and decontamination of our offices. They are partnered nationally with the CDC and follow all necessary guidance for cleaning and prevention of coronavirus
  • Education
    • Our associates understand effective ways to stop the spread of germs.
    • We have collected resources here for you to find accurate, reliable and updated information.

Like everyone else, we encourage you to take careful steps to protect yourself and those around you from the coronavirus.

  • Stay home and avoid close contact with people as much as possible.
  • Wash your hands frequently or use hand sanitizer, especially if you must go to work or get out to run essential errands.
  • Cover your nose and mouth when you cough or sneeze, and keep your distance from people who are coughing or sneezing.
  • Avoid touching your eyes, nose and mouth.
  • If you are sick, avoid going out but seek medical care.