Pandemic Response and Resources

Banking in a Pandemic

You are welcome to visit us inside to conduct your business. Before you go, you should know what to expect.

We kindly ask you to consider these questions.

Within the last 14 days, have you had:

  • a fever, cough or shortness of breath?
  • close contact with anyone who has a positive COVID-19 test?
  • close contact with anyone who has symptoms of COVID-19?

If so, please do not visit us in person or at our drive-thru.

If you are not sick but are caring for someone in a high-risk group, please consider using our drive-thru instead of the lobby.

If you come inside, we ask for your cooperation in following these health and safety guidelines.

Masks are strongly recommended. 
We believe that masks are one of the best ways to reduce the risk of community spread. Our associates will be wearing them.

Associates and clients who have not been fully vaccinated are strongly encouraged to wear masks when inside our offices. 

If you choose to wear a mask inside, we may also ask you to briefly lower it:

  • When you enter, for security reasons (this is a bank, after all)
  • For a brief moment during your transaction so we can know it’s really you

Help us stop the spread of germs.
We have hand sanitizer stations available in every office. We use them and ask that you do, too.

We’ve done what we can to preserve the open and welcoming feeling we like to provide, balanced with some simple, common-sense safety precautions to keep each other safe and ensure everyone feels comfortable and safe in our offices. You can still expect a personal and friendly experience.

Drive Thru Banking

If you're not comfortable visiting our lobby, the drive thru is open. Much of your day-to-day banking business can be done through the drive thru, like:

  • Deposits
  • Withdrawals
  • Loan Payments
  • Some document signing

If you plan to use the drive thru, look for signs in the parking lot directing you where to go. They may direct you to a special lane if you are conducting a commercial or other complex transaction.

As more clients choose to use the drive thru, wait times may be a little longer. Thank you for your patience and understanding. Before you visit, consider whether your needs can be served online or with our mobile app, like deposits from your phone or remote deposits for your business. If you have an especially complicated transaction, consider making an appointment in the lobby to save yourself time and keep our drive thru lines moving.

For offices without a drive thru, you can visit us in the lobby, or another drive thru nearby can also serve you.

Here is a list of Pinnacle offices without a drive thru and the closest offices that have one.

  • Nashville 10th Ave South
    111 10th Ave. South, Suite 300
    Nashville, TN 37203
    (615) 744-2867
    • Nearest office with a drive thru:
      Nashville West End
      2300 West End Ave.
      Nashville, TN 37203
      (615) 690-4000

  • Nashville Capitol View
    425 11th Avenue North
    Nashville, TN 37203
    (615) 744-5170
    • Nearest office with a drive thru:
      Nashville West End
      2300 West End Ave.
      Nashville, TN 37203
      (615) 690-4000

  • Nashville Symphony Place
    150 3rd Avenue South
    Nashville, TN 37201
    (615) 744-3705
    • Nearest office with a drive thru:
      Nashville West End
      2300 West End Ave.
      Nashville, TN 37203
      (615) 690-4000

  • Oak Ridge
    231 Jackson Square
    Oak Ridge, TN 37830
    (865) 481-7800
    • This is our only office in Oak Ridge. You can visit the Knoxville office below or call the Oak Ridge office for an appointment.
    • Nearest office with a drive thru:
      Knoxville Northshore
      1111 Northshore Dr.
      Knoxville, TN 37919

  • Chattanooga Broad St.
    801 Broad St.
    Chattanooga, TN 37402
    (423) 386-2400
    • Nearest drive thru:
      1350 Broad Street
      Chattanooga, TN 37402
  • Hilton Head
    1000 William Hilton Pkwy, F4
    Hilton Head, SC 29928
    (843) 842-3232
    • This is our only office in Hilton Head. Call for an appointment.

  • Lynchburg
    1610-B Graves Mill Road
    Lynchburg, VA 24502
    (434) 333-7091
    • This is our only office in Lynchburg. Call for an appointment.

  • Roanoke Campbell Ave
    202 Campbell Ave. SE
    Roanoke, VA 24013
    (540) 769-8577
    • Nearest office with a drive thru:
      Roanoke McClanahan St
      110 McClanahan St. SW
      Roanoke, VA 24014
      (540) 344-6334

Temporary Closures

From time to time, we may need to temporarily close an office due to a potential exposure to COVID-19 or inadequate staffing related to the pandemic. When this happens, we will notify the clients who most frequently use this office and post signs on all doors and at the drive thru.

While closed, offices will be thoroughly cleaned and reopened only when it is deemed safe to do so.

Remote Banking

Pinnacle will always be here to help make your banking experience easier. Here are a few of the ways you can to do business with us beyond coming to an office in-person.

  • Online & Mobile Banking
    • Whether online or on a mobile device, much of your banking business can be done remotely, which is particularly important during this time of social distancing.
    • For information on meeting your personal banking needs online like deposits, transfers, bill payments and more, visit
    • For information on meeting your business banking needs online like deposits payments, wires, ACH and more, visit
  • Call Us
    • As always, we commit to answer the phone when our clients call. Simply contact your office or your advisor. There is a lot we can do over the phone and via email. Visit to find the phone number of an office near you.

      In addition, Pinnacle’s Client Service Centers are staffed 24/7 and ready to help with everyday banking needs and any other questions you have.
      • Tennessee – 800-264-3613
      • Carolinas  Virginia – 800-262-7175
      • Our Pinnacle Anytime automated system is available by calling 866-755-5428.

And here are a few of the ways you can stay informed about what’s happening at Pinnacle.

  • Website
    • - We’ll keep you informed should we need to modify the way we deliver our services.
  • Client Service Center
    • Our Client Service Centers that you rely on for support are in two locations, one in Tennessee and one in North Carolina. We expect no interruption in our telephone banking service, and they will always have the latest updates. 
  • Signage
    • If we decide to modify operations further, we will post signs on the doors and drive-thru windows of affected offices.