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Targeted Debit Card Fraud Attempt

Protect your card number. Don’t give it unsolicited.

Beginning this afternoon, Pinnacle has received numerous reports of a targeted fraud attempt. An automatic phone dialer is calling phone numbers in the Middle Tennessee area and stating there has been recent fraud on your "Pinnacle debit card." You are instructed to call a number and provide your debit card number and PIN for verification.This is a scam.

Rest assured, Pinnacle's systems have NOT been compromised or hacked.

There are lots of scams out there. If you recently received an automated phone call asking for your account number and PIN, it was not from Pinnacle. If you have responded to a solicitation with your personal information, please contact us immediately at our published Client Service Center number (800-264-3613). 

As a reminder, a Pinnacle representative will never initiate contact with you outside of our offices – by phone, by mail or by email – to ask (or insist) you respond to us and provide sensitive personal information. We may ask you to verify some information when you call us to ensure your identity.

For more information on how to protect yourself against common scams, visit our online Fraud and Security Center at

Tips on Reporting Fraud

How to Report Identity Theft

Read this for steps you should take immediately.

Report a Lost or Stolen Debit/Credit Card

If you believe your Pinnacle debit or credit card is lost or stolen, call us immediately.

Finding a Legitimate ID Theft Protection Service

Depending on the services you want, you should be able to discover an option that fits your needs and your budget.


Protecting your Privacy

Federal law gives consumers the right to limit some of how your personal information is shared. See how Pinnacle protects your personal data.

Stop Email Fraud

Pinnacle developed a list of the Super Six questions you can ask yourself to help determine the legitimacy of any email.

Trusteer Rapport

We have teamed up with IBM to offer Trusteer Rapport—a leading provider of online fraud protection software. Find out how it delivers an extra layer of security.