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New Twist On Tech Support Scam

Scams come in a myriad of twists, and the newest announced by the FTC relies on old-style phone fraud paired with a new angle--unsolicited (and fraudulent) tech support services with “follow-up calls” offering a refund on the bogus, unprovided services. The crooks collect bank or credit card information offering to provide a refund for services that never actually occurred.

"Once they’ve got you hooked, they claim that they need your bank or credit card account number to process the refund," the FTC says. "They might say that you need to create a Western Union account to receive the money. They may even offer to help you fill out the necessary forms--if you give them remote access to your computer. But instead of transferring money to your account, the scammer withdraws money from your account."

Avoid these types of scams by:

  • Never giving your financial information or other sensitive details to someone who calls you. Instead, identify an official contact number from the IT provider’s site to call. Don’t rely on email links sent to you, but search out addresses on your own. If necessary, run them through,, etc. before visiting the site.
  • Always seek out legitimate, referred IT services when needed. Consumers can seek help from stores where they purchased their electronics. Businesses can check IT provider listings in the Better Business Bureau, through their local Chamber of Commerce, or get referrals from other business owners.
  • If you suspect your identity or account information has been compromised, contact your financial institution and financial advisor immediately. Victims of these false IT services are also encouraged to hang up on subsequent callers and file a complaint at


Tips on Reporting Fraud

How to Report Identity Theft

Read this for steps you should take immediately.

Report a Lost or Stolen Debit/Credit Card

If you believe your Pinnacle debit or credit card is lost or stolen, call us immediately.

Finding a Legitimate ID Theft Protection Service

Depending on the services you want, you should be able to discover an option that fits your needs and your budget.


Protecting your Privacy

Federal law gives consumers the right to limit some of how your personal information is shared. See how Pinnacle protects your personal data.

Stop Email Fraud

Pinnacle developed a list of the Super Six questions you can ask yourself to help determine the legitimacy of any email.

Trusteer Rapport

We have teamed up with IBM to offer Trusteer Rapport—a leading provider of online fraud protection software. Find out how it delivers an extra layer of security.