Fraud and Security Fraud and Security

Security Threats

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Avoid Telephone Scams with These Tips

Anyone with a phone is familiar with the nuisance of robocalls, unsolicited telemarketing calls and scammers seeking quick cash through a variety of fraudulent claims. Some even pretend to be the FBI, the IRS or law enforcement. The number you see on your caller ID can even be false (a practice called “spoofing”), appearing to be from reputable businesses like Pinnacle.

Remember that Pinnacle will never contact you by phone and ask for your bank account number, Social Security number or debit/credit card number. Never provide this information to someone who calls you and requests it. If you accidentally answer a robocall, don't press any numbers if prompted. Simply hang up and report the call to the FTC at

Protecting your Privacy

Federal law gives consumers the right to limit some of how your personal information is shared. See how Pinnacle protects your personal data.

Stop Email Fraud

Pinnacle developed a list of the Super Six questions you can ask yourself to help determine the legitimacy of any email.

Trusteer Rapport

Trusteer Rapport will not be supported in Tennessee after Dec. 31, 2018. Instructions for uninstalling the software are available here.