Caller ID felt like a miracle when it debuted. The mystery of who was on the other end of a ringing phone was gone forever, right?

Well, thanks to a technique called phone spoofing, criminals can call from anywhere in the world and have a name or number of their choosing show up on your caller ID.

Recently, criminals reached out to a handful of our clients from one number that showed up as Pinnacle and another that showed up as Nacha, the organization that facilitates ACH payments. They said they needed to verify ACH information to correct transaction errors. Needless to say, they were all scams. One of them even sent a client to a phony website that asked them to enter account information.

Always Remember

• Nacha will never call clients to request sensitive information.
• Pinnacle's treasury team will call clients often to verify ACH information.
• If you ever receive a call from an unfamiliar voice that doesn't feel right, you can always ask to return the call after you've verified the request is legitimate. Give yourself time to reach out to someone you know at Pinnacle and check on it.
• Urgency is a tool for criminals. The more rushed you feel, the more concerned you should be.

Get tips for how Pinnacle will communicate with you and what we will never, ever ask for over the phone in our Fraud and Security Center.