Stay Connected with Pinnacle

Stay Connected with Pinnacle

Stay Connected with Pinnacle

Things are changing daily, and your needs can’t wait. Though we’re all adjusting to do business a little differently, Pinnacle will always be here to help make it easier. Here are a few of the ways you can continue to do business.

  • Online & Mobile Banking
    • Whether online or on a mobile device, much of your banking business can be done remotely, which is particularly important during this time of social distancing.
    • For information on meeting your personal banking needs online like deposits, transfers, bill payments and more, visit PNFP.com/OLB.
    • For information on meeting your business banking needs online like deposits payments, wires, ACH and more, visit PNFP.com/BusinessOLB.
  • Call Us
    • As always, we commit to answer the phone when our clients call. Simply contact your office or your advisor. There is a lot we can do over the phone and via email. Visit PNFP.com/Locations to find the phone number of an office near you.

      In addition, Pinnacle’s Client Service Centers are staffed 24/7 and ready to help with everyday banking needs and any other questions you have.
      • Tennessee & Atlanta – 800-264-3613
      • Carolinas & Virginia – 800-262-7175
      • Our Pinnacle Anytime automated system is available by calling 866-755-5428.
  • Drive Thrus and Drop Boxes
    • Pinnacle office lobbies have closed, but the drive thrus and drop boxes are open for business and capable of handling nearly all of your everyday banking needs. When you arrive at an office, look for signage directing you where to go.
  • By Appointment
    • Sometimes you just need to sit down face to face with someone to conduct your business. If you need to schedule an urgent in-person meeting, call your advisor or your nearest location. Urgent in-person needs include:
      • Loan closings
      • Account openings (some of these can be handled online or by phone)
      • Notary services
      • Safe deposit box access
      • Mutually agreed upon meetings with your financial advisor
    • If you need to make an in-person appointment, call your office or advisor to talk it through and make arrangements. You can find the phone number at PNFP.com/Locations.

      As always, our No. 1 priority during the pandemic is the health and safety of our clients and associates. For that reason, we respectfully ask for your careful consideration and cooperation when you plan to visit an office lobby.
      • Have you recently traveled out of the country?
      • Have you been exposed to a confirmed case of COVID-19?
      • Are you showing any cold or flu symptoms? Do you have a fever?
      • Are you or are you caring for a person in a high-risk group (those over 60, immune-compromised)?
      • Please wash your hands or use hand sanitizer immediately before and after your visit. We will also have bathrooms and hand sanitizer in the office for you to use.

And here are a few of the ways you can stay informed about what’s happening at Pinnacle.

  • Website
    • PNFP.com/Update - We’ll keep you informed should we need to modify the way we deliver our services.
  • Client Service Center
    • Our Client Service Centers that you rely on for support are in two locations, one in Tennessee and one in North Carolina. We expect no interruption in our telephone banking service.
      • 800-264-3613 in Tennessee
      • 800-262-7175 in the Carolinas and Virginia
    • You can call any associate at Pinnacle. As always, we’ll pick up the phone ready to help.
    • Our Pinnacle Anytime automated system is available by calling 866-755-5428.
  • Signage
    • If we decide to modify operations further, we will post signs on the doors and drive-thru windows of affected offices.