Pinnacle Offices Reopening

Welcome Back

For office appointments, closures and other pandemic response information, please visit

As our communities have begun to reopen and vaccine progress continues, we are preparing to reopen our lobbies to fully serve you.

To ensure the safety of our associates and clients, we’re taking a deliberate and careful approach to reopening. Offices won’t open all at once. Some may be open in your community while others remain closed.

As much as possible, we will have at least one office open in or near each community we serve by March 29. Others will open throughout the month of April. 

You can use our Location Search to find the office closest to you that has fully reopened. Look for listings marked “Fully Reopen.” If we haven’t reopened near you yet, we will soon.

You can also visit this page for a weekly list of offices as they reopen.

Offices that haven’t yet reopened their lobbies are still offering drive-thru service. We also have online and mobile banking options to take care of most of your needs. And we can arrange for a phone appointment with someone in an office near you.

Our Client Service Center is also ready to serve your needs by phone.

Thank you for your loyalty and patience during this difficult time.


What to Expect When Visiting a Pinnacle Office

When your office lobby reopens, you are welcome to visit us inside to conduct your business. But before you go, you should know what to expect.

We kindly ask you to consider these questions.

Within the last 14 days, have you had:

  • a fever, cough or shortness of breath?
  • close contact with anyone who has a positive COVID-19 test?
  • close contact with anyone who has symptoms of COVID-19?

If so, please do not visit us in person or at our drive-thru.

If you are not sick but are caring for someone in a high-risk group, please consider using our drive-thru instead of the lobby.

If you come inside, we’ll have a few new rules in the office and ask for your cooperation in sticking to them for everyone’s health and safety.

We wear masks, and we ask that you do, too.
We believe that masks are one of the best ways to reduce the risk of community spread. We’ll wear them every day and ask that you put one on, too, even if you have been vaccinated. If you don’t have one, we will give you one. If you are unable to or prefer not to wear a mask, you are welcome to transact business with us via our drive thru.

We may also ask you to briefly lower your mask:

  • When you enter, for security reasons (this is a bank, after all)
  • For a brief moment during your transaction so we can know it’s really you

We’ll all keep at least 6 feet of distance and put plexiglass between us.
We also believe in the power of social distancing. We’ll have markings on the floor to help spread people out and plexiglass shields at most or all desks. We’ll clean them often.

Only a few clients at a time will be allowed inside.
To make sure we can keep up with social distancing, we’ll limit the number of clients we allow inside at any one time. If we’re at capacity, we may ask you to wait outside for a moment until some folks leave. You’ve probably encountered this at other places of business.

We will close our public restrooms.
We always do our best to keep them clean, but we are temporarily closing our restrooms out of an abundance of caution. Prepare accordingly before you visit.

Help us stop the spread of germs.
We’ll have hand sanitizer stations available in every office. We’ll use them and ask that you do, too.

We’ve done what we can to preserve the open and welcoming feeling we like to provide, balanced with some simple, common sense safety precautions to keep each other safe. We know not everyone will agree, but we're taking the steps we can to ensure everyone feels comfortable and safe in our offices.

Like you, we’re eager to get back to “business as usual,” which we hope is not too far away.

You can still expect a personal experience. You might not be able to see it, but we’re still smiling underneath our masks.

“Kindness and consideration cost nothing but
mean everything to someone who needs it.”

Reopened Offices

We’ll update this list as more offices reopen. You can also use our Location Search to find the office closest to you that’s fully reopened. Look for listings marked “Fully Reopen.” If we haven’t reopened near you yet, we will soon.

For an up to date list of offices that are closed due to COVID-19 exposure, visit our Pandemic Response page

This list is subject to change.

Middle Tennessee

  • Symphony Place / Downtown Nashville
  • 10th Ave
  • 100 Oaks
  • Belle Meade
  • Bellevue
  • Capitol View
  • Donelson
  • Green Hills
  • West End
  • Brentwood
  • Cool Springs Carothers
  • Cool Springs Mallory Lane
  • Franklin Royal Oaks
  • Goodlettsville
  • Hendersonville
  • Ashland City
  • Dickson
  • Lebanon West Baddour
  • Lebanon South Cumberland
  • Mt Juliet
  • Murfreesboro Cason Lane
  • Murfreesboro Medical Center Parkway
  • Murfreesboro Memorial Blvd
  • Murfreesboro South Church
  • Smyrna Sam Ridley

East Tennessee

  • Knoxville Emory Road
  • Knoxville Fountain City
  • Knoxville Seven Oaks
  • Oak Ridge
  • Cleveland
  • Chattanooga Broad Street

West Tennessee

  • Oak Court
  • Shady Grove
  • Bartlett
  • Germantown Forest Hill


  • Riverwood

Central North Carolina

  • Archdale
  • Asheboro East Dixie
  • Burlington
  • Greensboro Green Valley
  • Greensboro New Garden Road
  • High Point North Main Street
  • High Point Penny Road
  • Winston-Salem Stratford Road
  • Lexington East Center
  • Thomasville

Southern North Carolina

  • Charlotte Ballantyne
  • Charlotte SouthPark
  • Charlotte Third Street
  • Albemarle
  • Harrisburg
  • Monroe
  • Salisbury

Eastern North Carolina

  • Cary
  • Chapel Hill Farrington Road
  • Chapel Hill MLK Boulevard
  • Raleigh Glenwood Avenue

Coastal South Carolina

  • Charleston James Island
  • Charleston W Ashley Old Towne
  • Myrtle Beach Grissom
  • North Myrtle Beach
  • Mt Pleasant Johnnie Dodds Blvd
  • Mt Pleasant Park West
  • Summerville
  • Hilton Head

Upstate South Carolina

  • Greenville McBee Ave
  • Greenville Pelham Road
  • Easley
  • Spartanburg


  • Roanoke Campbell Avenue
  • Roanoke Challenger Avenue
  • Roanoke Starkey Road
  • Salem
  • Lynchburg Graves Mill Road


Offices that haven’t yet reopened are still offering drive-thru service. Our Client Service Centers are also open and ready to serve your needs by phone.

We have online and mobile banking options to take care of most of your needs. We can also arrange for a phone appointment with someone in this office.