Changes to Statement Delivery & Notification

We’re giving you more consistency in how you can choose to receive your statement and also giving you greater control over how to receive notifications that those statements are available.

Starting Saturday, Nov. 12, account statement delivery method will be the same for all authorized users.

  • If you have two or more authorized users on your account, everyone will see the same delivery preference.
  • If you select digital delivery, it will be available online for all authorized users.
  • If you prefer your statements to be mailed, the statement will be mailed to the name and address on the account but will still be available online to all authorized users.

We are also giving you greater control over how you are notified that account statements are ready.

  • If you select digital delivery, you can choose to receive a notification that it’s ready to view or choose not to receive one.
  • If you choose to receive paper statements in the mail, you also have the option of receiving a notification that your digital statement is ready to view, or you can choose to turn that off.
  • This option will be specific to the individual user. If you have two more or authorized users on the account, each one can choose their own preference for how to receive this notification.

As part of making this change, some clients may have their statement delivery preference changed.

  • Sometime during the week of Nov. 14, we advise you to log into Online Banking and check your statement delivery preferences to make sure they are set up how you want them to be.
  • Keep in mind that if you make a change to delivery preferences, it will be changed for all authorized users on the account.

Special Instructions for Commercial Online Banking Users
If you are the primary user of the account, we encourage you to inform your subusers that you will take care of this step so they do not log in to make changes on behalf of the entire company. If a change is made that you did not authorize, you will be able to see who made the change and when.

At this time, you can also check your notification preferences to ensure you are receiving notifications at the cadence and by the method you prefer.

 

If you receive print statements in the mail, this is an ideal time to consider moving to electronic statements. They are more convenient, cheaper and more secure.

Learn how to move to eStatements and why it’s a smart decision.