Frequently Asked Questions

What's the biggest change?
Our new mobile banking app combines our “personal” and “business” apps--instead of two separate apps, you can log into the same one using either your business or personal access ID depending on which accounts you need to manage.
What does the new app icon look like?
It’s our Pinnacle “P” on a white background with no text.
How do I get the new app?
If you use the Personal Apple app, you will get the new app as a regular update. You will not need to delete the old app and install a new one.
If you use the Android apps or the Apple Business app, you will need to download the new app. These links will point you directly to the new app in app stores.
What are the key differences?
You can read all about the new features here. Here are the biggest changes:
- The “PreView” functionality where you can see balances without logging in will not be available.
- If you use text banking (by texting a short code to receive a text back with information), you will need to re-enroll. To do this, log into Online Banking at PNFP.com and:
- Click on your name in the top right corner and choose "All Services & Settings."
- Click the “Mobile Management” link.
- Enroll your mobile device and activate text banking. You’ll receive a text message that will ask you to reply with your activation code. The new number for text banking is 410.849.6184. The short code is no longer operational.
- Card controls are at the account level. After you select the account, click on the menu button (three bars) and choose Card Management. If you're not enrolled in debit card controls and alerts, you can learn more here.
- Fingerprint or face recognition is available on more supported devices (including facial recognition for Android). The slide bar on the Welcome page enables biometrics.
- If you use fingerprint or face ID to log in, you will need to re-establish your biometrics.
- Clients with business and personal IDs can only establish biometrics for one login.
I log in with fingerprint or face ID—what do I need to do?
First, make sure you know your Access ID and passcode. You will need to log in with that information the first time you use the new app.
- If you know your Access ID (it’s the same one you use for online banking) but not your passcode, you can use the “forgot passcode” link in the app or in the Online Banking box on PNFP.com to create a new one. You will need to have your Access ID, email address, account number and security questions and answers handy. Remember that your Access ID is case sensitive.
- If you don’t remember your Access ID, you can call us at 800.264.3613. Please go ahead and do this before you upgrade so you’re ready to log in when the new app is installed.
Be aware that if you have business and personal Access IDs, you can only establish biometrics for one login. Please set up the Access ID that you use more often. You will have to log in with your Access ID and passcode for the other.
What’s not changing?
Your Access ID and passcode will stay the same, and mobile deposit limits will transfer over. You will not have to re-enroll in mobile banking, but you will be asked to accept the terms and conditions at your first login.
For Businesses
If I have two Access IDs, will the app remember both?
No. Biometrics and the “Remember Access ID” feature will only work for one Access ID. We encourage you to establish biometrics or “Remember Access ID” on the one you use most often.
Can I have my personal account added to my business login?
Yes. However, be aware that any online banking administrators of the business will then be able to see the personal account.
Can I have my business account added to my personal login?
Yes. However, wire or ACH functionality will not be available under the personal login.
Can I transfer funds from my business account to my personal account in the app or vice versa?
Yes, as long as you have access to both accounts under the same Access ID.