System Maintenance: Beginning this Saturday, Feb. 11, at 10 p.m., real-time balances, transfers, Zelle transactions and check images will be unavailable in Online and Mobile Banking. Pinnacle Anytime will also be offline. Full functionality is expect to return by Sunday, Feb. 12 at 4 a.m.
New Pinnacle Mobile Banking App
Overview
Pinnacle has a new mobile banking app. It looks and works more like what you see in Online Banking on your computer, letting you do more from your mobile device than ever before.
The new app is available now. Here is what to expect when you upgrade your device.
Personal and Business Apps Combined
Instead of two separate “personal” and “business” apps, you’ll just use one. With the new app you can log in using either your business or personal access ID.
Manage Transfers
You can more easily initiate and control your transfers, create new fixed recurring transfers, edit upcoming transfers and see your history.
Loan Payments
Make principal and interest loan payments from inside the app.
Passcode and Face ID
To make sure you’re entering your passcode correctly, you have the option to reveal it on the login screen. For Android users, you’re able to use face ID to log in if your device allows. iPhone and iPad users continue to have face ID available.
More Like Full Online Banking
For personal clients, accounts are grouped together into “Money I Can Spend,” “Money I’m Saving” and “Money I Owe.” You can inquire about a transaction from inside the app, and your account details match what’s in Online Banking. You can also to add and edit descriptions for individual transactions.
Business clients can see their accounts grouped by type (Checking, Savings, etc.).
More to Come in the Future—Including Zelle
The new app paves the way for exciting new functionality in the future, like Apple Watch integration and Zelle, which lets you make same-day, person-to-person payments with your personal accounts.
To learn how to get the new Pinnacle app, click the appropriate tab at the top of this page. To learn what you need to prepare before you upgrade, visit the Learning Center.
For Apple Users
Before you update to the new Pinnacle mobile banking app, please read the instructions for both Personal and Business banking. The instructions are different depending on which app you currently use. And keep in mind:
- If you log in using your thumbprint or Face ID, you will need to reset them.
- If you don’t recall your password, please reset it by using the “Forgot Password” link before you upgrade for the smoothest login experience. Be sure you have your account number handy.
- Text banking clients will need to re-enroll. Instructions are at the bottom of this page.
To learn what you need to prepare before you upgrade, visit the Learning Center. If you have any questions, please call our Client Service Center at 800.264.3613.
Personal
You should not need to delete the current app or download a new one, but you may need to update it if your phone isn’t set to update apps automatically. The updated app has a new icon with a white background and the Pinnacle “P,” pictured here. If you don't see the "update" option, please uninstall and reinstall the app. You can download the app here.
Business
To use the new app, you will need to uninstall your current “Business” app. If you also use the “Personal” app, it will update to the new one—unless your phone isn’t set to automatically update apps. If that is the case, or if you don’t already use the “Personal” app, you can download the app here. The new icon has a white background with the Pinnacle “P,” as pictured above. You can log in using either your personal or business access ID, though thumbprint and Face ID can only be enabled for one or the other.
Text Banking
If you use text messaging (SMS) to get account balances or view recent transaction history, you will need to re-enroll in the service. To do this, log into Online Banking at PNFP.com and:
- Click on your name in the top right corner and choose "All Services & Settings"
- Click the “Mobile Management” link
- Enroll your mobile device and activate text banking
You’ll receive a text message that will ask you to reply with your activation code. The new number for text banking is 410.849.6184. The short code is no longer operational.
For Android Users
Before you download the new Pinnacle mobile banking app to your Android device, please read the instructions for both Personal and Business banking. And keep in mind:
- If you log in using your thumbprint, you will need to reset it.
- If you don’t recall your password, please reset it by using the “Forgot Password” link before you upgrade for the smoothest login experience. Be sure you have your account number handy.
- If your device allows face ID, you can activate it at login.
- Text banking clients will need to re-enroll. Instructions are at the bottom of this page.
To learn what you need to prepare before you upgrade, visit the Learning Center. If you have any questions, please call our Client Service Center at 800.264.3613.
Personal or Business
To use the app on or after July 13, you will need to uninstall your current Pinnacle “Personal” or “Business” app and download the new one. You can download the app from Google Play here. The new icon has a white background with the Pinnacle “P,” pictured here. For business users, you can log in using either your personal or business access ID, though thumbprint and face ID can only be enabled for one or the other.
Text Banking
If you use text messaging (SMS) to get account balances or view recent transaction history, you will need to re-enroll in the service. To do this, log into Online Banking at PNFP.com and:
- Click on your name in the top right corner and choose "All Services & Settings"
- Click the “Mobile Management” link
- Enroll your mobile device and activate text banking
You’ll receive a text message that will ask you to reply with your activation code. The new number for text banking is 410.849.6184. The short code is no longer operational.
Frequently Asked Questions
What's the biggest change?
Our new mobile banking app combines our “personal” and “business” apps--instead of two separate apps, you can log into the same one using either your business or personal access ID depending on which accounts you need to manage.
What does the new app icon look like?
It’s our Pinnacle “P” on a white background with no text.
How do I get the new app?
If you use the Personal Apple app, you will get the new app as a regular update. You will not need to delete the old app and install a new one.
If you use the Android apps or the Apple Business app, you will need to download the new app. These links will point you directly to the new app in app stores.
- iPhone/Apple - PNFP.com/AppleApp
- Android/Google - PNFP.com/AndroidApp
What are the key differences?
You can read all about the new features here. Here are the biggest changes:
- The “PreView” functionality where you can see balances without logging in will not be available.
- If you use text banking (by texting a short code to receive a text back with information), you will need to re-enroll. To do this, log into Online Banking at PNFP.com and:
- Click on your name in the top right corner and choose "All Services & Settings."
- Click the “Mobile Management” link.
- Enroll your mobile device and activate text banking. You’ll receive a text message that will ask you to reply with your activation code. The new number for text banking is 410.849.6184. The short code is no longer operational.
- Card controls are at the account level. After you select the account, click on the menu button (three bars) and choose Card Management. If you're not enrolled in debit card controls and alerts, you can learn more here.
- Fingerprint or face recognition is available on more supported devices (including facial recognition for Android). The slide bar on the Welcome page enables biometrics.
- If you use fingerprint or face ID to log in, you will need to re-establish your biometrics.
- Clients with business and personal IDs can only establish biometrics for one login.
I log in with fingerprint or face ID—what do I need to do?
First, make sure you know your Access ID and passcode. You will need to log in with that information the first time you use the new app.
- If you know your Access ID (it’s the same one you use for online banking) but not your passcode, you can use the “forgot passcode” link in the app or in the Online Banking box on PNFP.com to create a new one. You will need to have your Access ID, email address, account number and security questions and answers handy. Remember that your Access ID is case sensitive.
- If you don’t remember your Access ID, you can call us at 800.264.3613. Please go ahead and do this before you upgrade so you’re ready to log in when the new app is installed.
Be aware that if you have business and personal Access IDs, you can only establish biometrics for one login. Please set up the Access ID that you use more often. You will have to log in with your Access ID and passcode for the other.
What’s not changing?
Your Access ID and passcode will stay the same, and mobile deposit limits will transfer over. You will not have to re-enroll in mobile banking, but you will be asked to accept the terms and conditions at your first login.
For Businesses
If I have two Access IDs, will the app remember both?
No. Biometrics and the “Remember Access ID” feature will only work for one Access ID. We encourage you to establish biometrics or “Remember Access ID” on the one you use most often.
Can I have my personal account added to my business login?
Yes. However, be aware that any online banking administrators of the business will then be able to see the personal account.
Can I have my business account added to my personal login?
Yes. However, wire or ACH functionality will not be available under the personal login.
Can I transfer funds from my business account to my personal account in the app or vice versa?
Yes, as long as you have access to both accounts under the same Access ID.
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