Johnny Becker
Regarding just the app, not the banking service, it is easy to navigate but one very strong suggestion, and I am willing to bet the farm that 95%+ other users will back me up on this, is there needs to be a faster way to log in. Perhaps a "quick view" of balance, a 10 keypad four digit code, or even an email quick log-in link upon request. That last one is recommended for a free non-financial service but not for a banking app.
3 people found this review helpful
Pat Troutman
Worst app ever! I've hated it from the beginning. Not sure why Pinnacle felt this was an improvement. Seriously considering changing to a different bank. Like almost everyone now, I rely on mobile banking for all of my banking needs. I can't get the app to work at all now. It keeps crashing. I've deleted twice & reinstalled. No luck. So disappointing.
2 people found this review helpful
Pinnacle Financial Partners
August 20, 2021
We apologize for the issues you are experiencing. Our team is actively working to resolve the problem as quickly as possible. We believe the issue affects devices with Android 9 so upgrading to a newer version of Android may resolve the issue in the meantime.
Again, we apologize for this issue and hope to have it corrected soon.
David Boisvert
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The app was recently updated and has fixed many issues, including a bug that prevented deposits. As always, Pinnacle support was excellent when contacted about the problems. Their old version app had an easier to use interface. One nuisance is that if you fail to select which account you're depositing to BEFORE entering the amount, it will blank it out and you'll be forced to enter it again. Keyboard covers the button used to take pictures of checks, so you are forced to exit your keyboard to continue with your deposit, instead of the app automatically adjusting to the keyboard's presence. I have added a star from my prior review due to the increased stability, speed and the fixes that allow me deposit checks again, but the app certainly have a better interface. I'm happy to see the progress - keep going!
11 people found this review helpful