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Guard Yourself Against Online Fraud

The intensity and frequency of online fraud attempts are growing every day. Pinnacle takes various measures to protect you against online threats, but we also encourage our clients to become “hard targets.”

That is why Pinnacle is partnering with Trusteer, a leading expert in financial security, to offer Trusteer Rapport online fraud protection software. Rapport provides an additional layer of protection for your home personal computer that works alongside your anti-virus and firewall to safeguard your Pinnacle user ID, password and other sensitive information from fraudsters. You can download a version of Rapport customized for Pinnacle clients for free.

For example, when you log in to Pinnacle’s online banking system, Rapport will:

  • Protect your personal computer and internet connection by creating a tunnel for safe communication with Pinnacle, even if your PC is compromised by a virus.
  • Lock down communication between your personal computer and Pinnacle’s online banking site.
  • Warn you if you are entering your Pinnacle access ID and password into a website other than Pinnacle’s online banking.

View this quick video that explains more about how Trusteer Rapport works:


Anti-virus, firewalls and other security software are important, but unfortunately not enough. We encourage clients to take precautions when banking or shopping online. For more information on protecting your computer, visit the Fraud Protection section of our Learning Center.

You can download Trusteer Rapport for free at

Setup only takes a few minutes:

  1. Download Trusteer Rapport.
  2. The installation wizard will guide you through all the steps.
  3. It’s recommended that you restart your computer.
  4. We encourage you to change your Pinnacle online banking password after a successful installation of Trusteer Rapport.

* Pinnacle provides these suggestions for your consideration and in no way does Pinnacle guarantee this product. Pinnacle is not able to provide personal Information Technology services and is not able to act as a technical consultant. We recommend you conduct your own research and choose measures appropriate to your specific situation.

Tips on Reporting Fraud

Report a Lost or Stolen Debit/Credit Card

If you believe your Pinnacle debit or credit card is lost or stolen, call us immediately.

How to Report Identity Theft

Read this for steps you should take immediately.

How to Obtain Your Free Credit Report

Here's how to get a free copy of your credit report once every 12 months.


Protecting your Privacy


Federal law gives consumers the right to limit some of how your personal information is shared. See how Pinnacle protects your personal data.

Stop Email Fraud


Pinnacle developed a list of the Super Six questions you can ask yourself to help determine the legitimacy of any email.

Trusteer Rapport

Trusteer Rapport

An additional layer of protection for your computer that works alongside anti-virus and firewall to safeguard your sensitive information.