Pinnacle and Trusteer Rapport

Several years ago, Pinnacle teamed up with IBM to offer Trusteer Rapport to clients for free. Trusteer Rapport was a piece of software clients could download to help detect financial malware.

We are continually evaluating our security measures to ensure we have the right technology in place and have decided to no longer offer Trusteer. More comprehensive products are now available that detect a broader range of threats, including ransomware.

We are asking any clients who have downloaded the software to remove it by July 31, 2019, unless they use Trusteer with another financial institution.

How do I keep my Online Banking session secure?

Don't worry--your information is still protected. We have several other measures in place to keep Online Banking in the Carolinas and Virginia secure, particularly for businesses:

  • Secure connection that scrambles your data as it travels from our computer to your computer. All Online Banking pages use the highest standard of Secure Socket Layer (SSL) encryption available to prevent thieves from accessing your banking data.
  • Multi-factor authentication (MFA) that monitors login, activity and transaction patterns and prompts you to answer security questions if deemed necessary.
  • Token for ACH/wire clients (out-of-band authentication)
  • Security Manager/one-time passcode for ACH/wire clients (out-of-band authentication)
  • Wire PINs at origination
  • IP restriction is available if you would like to lock down access to your Online Banking account only to designated IP addresses.

How do I know if Trusteer has been installed?

If installed, a green Trusteer Rapport icon will be displayed near (or in) the browser's address bar when you are viewing a website that is protected by Trusteer Rapport. If the site is unprotected, a gray icon will display instead.

Trusteer icons

How do I uninstall Trusteer Rapport?

Please follow these instructions to remove Trusteer from your computer by July 31 unless you use Trusteer with another financial institution.

After you uninstall, you will not see the green Trusteer Rapport icon displayed near (or in) your browser’s address bar and will no longer receive alerts.

Do you recommend any other additional layers of security?

If you're interested in replacing Trusteer with another product, our cybersecurity team suggests that you consider the following:



Need help?

Please contact us at 800.262.7175. Our Client Service team will request one of our cybersecurity experts to follow up to answer any questions.

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