Merchant Card Services

Merchant Card Services

Pinnacle's merchant card services make it easy for you to offer your customers a wide range of payment options. Best of all, you don't have to depend on a national service company that can sometimes take days to solve a problem. At Pinnacle, we provide distinctive service with personalized, local support.

Unlike most other banks in our area, we own and manage our clients’ merchant relationships. We service our portfolio long after the sale is made. We also stay up to date on the latest industry trends and offer effective advice about payment processing solutions.

Pinnacle's merchant services include:

  • Local service by Pinnacle's card services professionals
  • Payment processing solutions via dial terminals, personal computers and telephone
  • Smartphone and tablet processing capabilities
  • Processing for all major debit, credit and check card transactions for all major credit cards
  • eCommerce solutions
  • Toll-free assistance 24 hours a day, 7 days a week through our toll-free help desk
  • Gift card and electronic check conversion
  • Access to funds within two business days
  • Quality equipment

Reporting Capabilities

On-line reporting is available on an individual basis for each location, as well as aggregate totals for groups, areas, or regions. Processing information becomes available on-line after 24 hours and remains in the system for one year. There is a wide range of reports available, including:

  • Daily deposit summary
  • Daily transaction summary by card type
  • Card number search
  • Daily transaction detail
  • Authorization history
  • Reject reports
  • Adjustment reports
  • Retrieval requests (summary and detail)
  • Chargeback adjustments (summary and detail)
  • Monthly merchant statements
  • Card holder bank look-up

For more information about our services, call your Pinnacle financial advisor or contact one of our merchant services advisors.

Middle Tennessee 615.743.8383
East Tennessee 865.766.3031
Toll Free 866.381.5524