“Just a quick note to say “thanks” for a job so well done. Chalk one up for working hard on an account that didn’t offer you anything except a future opportunity. I’ll do what I can to make you and Pinnacle happy that you earned my business. If I can help you in any way to help bring others to Pinnacle, please let me know.”
Matthew T. Coyle Franklin Web Printing Company, Inc.
“I must let you know that in the area of customer service and satisfaction my demands are great and rarely ever met before Pinnacle. I no longer can make that statement since banking with your institution. Your Rivergate office handles each and every obstacle with the highest degree of professionalism and resolves issues quickly and effectively. I will stay with your bank because of the exceptional team you have put together and for the unparalleled customer service I have received.”
"I use Pinnacle for all my banking needs, both personally and for our family of companies. It's relationship banking, like it was 40 years ago. I'm a person, not just an account, and they've made the effort to get to know all of us."
Price Carney Charter Management Group
“When we decided to change banks, we interviewed two or three different banks to see what their online banking products could do. Pinnacle brought us in and walked us through a thorough demonstration of their commercial and individual online banking services. Their online banking offers us everything we were looking for and more, and the ability to see transactions on a real-time basis is excellent.”
Joan Wadel Everton Oglesby Askew Architects
“What a quality job Pinnacle does with customer communications. You have a great team and we applaud you.
My partner has had a personal account with First Tennessee for over thirty years, and yet when he thought of a bank to help him with a recent loan, he thought of you first. Your associates never gave him a reason to think of anyone else. Reminds me of the First American slogan (which I liked) ‘where banking is still a people business.’ Way to go Pinnacle! My hat’s off to you and your associates …. great job!”