Directors and Leadership

Joanne B. Jackson

Joanne B. Jackson

Joanne Jackson
Executive Vice President, Director of Associate and Client Experience

Joanne Jackson brings 30+ years of experience to her role as executive vice president and director of associate and client experience. In this role, Jackson is tasked with reinforcing Pinnacle's unique culture and approach to creating “wow” experiences for clients and associates alike.

Jackson works with teams across the firm, including frequent listening sessions with associates, to identify ways Pinnacle can continue to raise the bar in its delivery of the best possible experience for associates and clients.

“From an associate’s first day and 365 days a year, my hopes are that we create an environment where people come to work not for a paycheck but to make a difference. I believe that by focusing on our associates, we will create an environment where we are all free to deliver 'wow' experiences’ – internal or external – and have fun doing it.” - Joanne Jackson

Jackson has been a top performer during the span of her career, serving as manager of First American National Bank/AmSouth's Rivergate office and small business specialist for Clarksville, Bowling Green and Nashville markets. Immediately prior to joining Pinnacle in 2000, she was the Business Banking team leader for AmSouth Bank in Nashville.

Jackson attended the University of Tennessee and is a graduate of the Mid-South School of Banking. She is active in the community through her volunteer work for the King's Daughters Day Home and Special Olympics. Jackson serves on the Economics and Finance Advisory Board in the College of Business at Tennessee State University. She is also on the board of the Tennessee Kidney Foundation and has been a top supporter of Nashville’s PKD Walk. Jackson is a past board member of Goodpasture Christian School and the Madison Domestic Violence Shelter.

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